Privacy Policy for SMS Communications and Customer Data
Business Name: 915Wrench.com – Mobile Mechanic Services
Sender Name for SMS Communications: IronMind Concrete / Unassailable Group LLC
Location: El Paso, Texas
Effective Date: April 9, 2025
Contact: support@915wrench.com | (915) 344-7444
1. Privacy Policy Commitment
We commit not to transfer consumer data to any external organizations under any circumstances, even with consent.
Your privacy and data security are our top priority. This applies to all customer information we collect, including mobile numbers and opt-in data.
2. Information We Collect
We collect the following personal information:
- Contact Information: Full name, phone number, email, and address
- Mobile Number: For appointment and service-related text communication
- Vehicle and Service Details: Type of vehicle, issue descriptions, service history
- Payment Information: Credit/debit card or billing information for service payments
3. How We Collect Your Information
Your information is collected through:
- Online forms on our website (www.915wrench.com)
- SMS opt-ins and direct messages
- In-person or over-the-phone service scheduling
- Email exchanges and service contracts
4. Why We Collect Your Information
We collect this information to:
- Schedule, manage, and complete mobile mechanic appointments at your location
- Send appointment reminders, service updates, and important notifications via SMS
- Process payments and maintain secure transaction records
- Respond to customer questions and provide timely support
5. Do We Share Your Information?
- Customer information is never sold, rented, or shared with third parties for marketing or promotional purposes.
- We do not transfer consumer data to any external organizations under any circumstances, even with consent.
- Limited information may be shared with service providers only for essential operational functions (e.g., payment processing)—this excludes any mobile opt-in data or SMS consent information.
6. SMS Terms and Conditions
By opting in to receive SMS messages from IronMind Concrete / Unassailable Group LLC, you agree to the following:
- Message Frequency: You may receive messages weekly or as needed based on your service requests.
- Message Rates: Message and data rates may apply depending on your mobile provider.
- Sender Identification: SMS messages will come from IronMind Concrete or Unassailable Group LLC, the parent operator of 915Wrench.com.
- Opt-Out: You can opt out at any time by replying with STOP, UNSUBSCRIBE, or QUIT.
- Help: Text HELP for assistance with messages or service-related questions.
7. Accessing or Updating Your Information
You can request to view, update, or delete your information at any time:
8. Where This Privacy Policy Applies
This privacy policy is accessible on our website and linked wherever we collect customer information, including:
- SMS opt-in forms
- Website service request and contact forms
- Contracts and service agreements